Return / Exchange

  • For merchandise returned 14 days of the delivery date, a refund will be issued to the original form of payment at the original selling price. (Customers response for return shipping fee unless items arrived damaged)
  • We'll gladly accept unused, unwashed, and unaltered merchandise for return or exchange. 
  • Store purchased item must be return at our store. 
  • Our Return / Exchange policy apply to only for U.S. customers, all international shipping is FINAL SALE. NO RETURN OR EXCHANGE accept FOR INTERNATIONAL SHIPPING. Luna Nova will not take any responsibility of lost or broken items during international shipping. ( Please check local law for importing natural products)

For further information please contact us at 1(631) - 473 - 0264 or e-mail us sales@lunanovashop.com